Quotes of the Day

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. [2005] - Jeffrey Gitomer

If you don't own a car, rent out your parking place at your condo (just make sure you aren't breaking any rules). [2017] - Sean Cooper

If you'll be using bank financing for the purchase, be proactive and include a copy of your pre-approval letter with your offer It's one thing to tell the seller that you can qualify, but it's another for them to physically hold the pre-approval letter in their hands so they know that the sale will go through. [2015] - Brandon Turner

People who relax by watching TV instead of going out to engage with the world tend to be far less energetic. the benefits of exercise in protecting against depression and mental ill-health are huge. Those around you can also affect your energy levels. Self-talk also works wonders on energy levels. [2009] - Liz Miller

A standard rule of thumb is to invest no more than a three- or four-hour drive from where you live. This allows you to visit the property if something requires your immediate attention. [2009] - Douglas Gray