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Product quality was only 20 percent determined by the actual product or service itself and 80 percent determined by how the customer as treated during the sales and ownership process. Meet customers' expectations, exceed their expectations, delight your customers (a call, a gift, a thank you card, a personal visit, etc.), and amaze your customers. [2004] - Brian Tracy

A standard rule of thumb is to invest no more than a three- or four-hour drive from where you live. This allows you to visit the property if something requires your immediate attention. [2009] - Douglas Gray

Make it a game with yourself to make your ten prospecting calls before noon each day. Set this as your daily activity target, and then discipline yourself to follow through on your plan. [2004] - Brian Tracy

Make a list. Score your dates. Market yourself wisely. Find your needle. [2013] - Amy Webb

We evaluated a natural artesian alkaline (pH 8.8) water (Evamor) in the laboratory and found that it instantaneously and permanently denatured (killed) pepsin; it also had good buffering capacity. Many of my patients report that alkaline water is a key variable in their recovery. [2014] - Jamie Koufman